WARRANTY PROCESS

Any product sold by

is entitled to comprehensive after-sales support services.

When you open this page, first of all, we would like to apologize to you.

Three Minimalist Steps, Safeguarding Every Gram of Commitment

Learn About the Warranty Policy

Warranty Period Warranty Coverage

Submit a Warranty Claim

Provide Registration Information Provide Certificates

Implementation of the Warranty Plan

Processed Within 24 Hours Implemented Within 72 Hours

Lifetime Warranty Policy

We will never be harsh on users.

Warranty Coverage and Handling Process

Coverage for Damages Under Normal Use:

For damages or appearance defects caused by craftsmanship or structural issues with an extremely low probability, we will provide replacement or free repair services..

Rapid Response and Handling Process:

After submitting a warranty claim, we will provide feedback on the acceptance result within 24 hours and issue a report within 72 hours. Warranty orders have higher production priority than regular orders, and the average delivery cycle is shortened by 30%.

Principle of Precise Replacement:

Only the defective components will be replaced (e.g., if the main body of the handlebar is cracked, accessories are not included). For products that have been out of production for less than 3 years, priority will be given to replacing them with inventory parts of the same grade. For products that have been out of production for more than 3 years, customers can pay the price difference to upgrade to a new model.

Recycling of Defective Products:

The service center will scan, analyze, and then destroy (the product/it).

Situations Not Covered by the Warranty

Normal Wear and Tear of the Product:

Paint or appearance wear caused by normal use

Accidents and Improper Use:

Impact damage, over-torque installation, unauthorized modification, use for freight/extreme sports, and other unlisted factors.

Subjective opinions on the appearance of bare carbon fiber:

Due to the characteristics of the bare carbon fiber finish, if customers have objections to the appearance of the carbon fiber pattern, the product can be replaced provided that its sales is not affected.

Submit a Warranty Claim

You may submit it through your original purchase channel or contact us via the official WeChat account.

Please prepare the following materials for submission.

1. Photos and close-up videos of the faulty location

2.Product Registration Information and Purchase Channel

3.Description of Product Damage

4.Provide the unique product code

Express Warranty

We are strict with quality, but never strict with users.

Dear Valued Guests, If you have any questions about the product's appearance or performance.

You may raise your questions to the purchasing dealer or

official upon receiving the product, and we will provide explanations for you. All products that do not affect secondary sales can be replaced.